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Return Policy


Return Policy


The Purchaser (Customer) Understands SM America Shop (Seller) Are Not The Manufacturer Of The Products Purchased By Customer Hereunder And Any Warranties Offered Are Solely Those By And From The Manufacturer For Selected Specific Products. SM America Shop Will Promptly Provide An Exchange Or A Refund If An Item Is Returned Within Thirty (30) Days Of Delivery, In Its Original Packaging And With Proof Of Purchase From SM America Shop. All Refunds Will Be Refunded To The Individual Or Company That Purchased The Original Item. Name Changes Or Substitutions For Refunds Are Prohibited Without Proper Authorization. All Cancellations Must Be Pre-Approved By SM America Shop Prior To Return Shipment. Cancellation,Returns Accepted After 30 Days May Be Subject To Additional Shipping And Restocking Fees, As Well As Other Possible Charges, For Which The Customer Shall Be Responsible.


Limited Warranty


SM America Shop Warrants, For A Period Of Six (6) Months After Delivery, That All Items Delivered To A Customer Shall Be Free From Any Defects In Material Or Workmanship And In Conformity With Any Applicable Specifications Set By The Manufacturer. Any Products Determined To Be Defective In Material Or Workmanship Must Be Returned With Proof Of Invoice To SM America Shop All Return Shipping Costs Are To Be Prepaid By The Customer, Within The Six-Month Warranty Period. Correction Shall Be Made, Replacement Products Shall Be Delivered By SM America Shop, Unless Prevented By Conditions Not Subject To SM America Shop Is Control. This Warranty Shall Not Be Applicable In The Event Of The Misapplication, Tampering, Customization, Or Misuse Of The Product By The Purchaser. All Products Must Be In The Original Intended Configuration Set By The Manufacturer.


THE ABOVEMENTIONED WARRANTIES ARE IN PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED AND THE SM America Shop COMPANY EXPRESSLY DISCLAIMS ANY OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.


SM America Shop or It's Affiliates Are Not Liable For Warranty Claims That Are Not Backed By The Manufacturer. In Purchasing The Products From SM America Shop, Customers Are Relying On The Manufacturer Is Specifications Only And Are Not Relying On Any Statements, Specifications Photographs, Other Illustrations Representing The Products That May Be Provided By SM America Shop Or It's Affiliates. Seller And It's Affiliates Hereby Expressly Disclaim All Warranties Either Express, Implied, Related To Products, Including, But Not Limited To, Any Warranty Of Title, Accuracy, Merchantability Or Fitness For A Particular Purpose, Warranty Of No Infringement, Or Any Warranty Relating To Third Party Services. The Disclaimer Contained In This Paragraph Does Not Affect The Terms Of Any Manufacturer's Warranty. Customer Expressly Waives Any Claim That It May Have Against Seller Or It's Affiliates Based On Any Product Liability, Infringement, Alleged Infringement Of Any Patent, Copyright, Trade Secret Or Other Intellectual Property Rights (Each A “Claim”) With Respect To Any Product And Also Waives Any Right To Indemnification From Seller Or It's Affiliates Against Any Such Claim Made Against Customer By A Third Party. Customer Acknowledges That No Employee Of Seller Or It's Affiliates Is Authorized To Make Any Representation Or Warranty On Behalf Of Seller Or Any Of It's Affiliates That Is Not In This Agreement.

Seller Warrants That All Services Will Be Performed In An Excellent, Ethical, And Workmanlike Manner.Customer Is Sole And Exclusive Remedy And Seller's Entire Liability With Respect To This Warranty Will Be, At The Sole Option Of Seller, To Either (A) Use It's Reasonable Commercial Efforts To Reperform Or Cause To Be Reperformed Any Services Not In Substantial Compliance With This Warranty Or (B) Refund Amounts Paid By Customer Related To The Portion Of The Services Not In Substantial Compliance Provided, In Each Case, Customer Notifies Seller In Writing Within Five (5) Business Days After Performance Of The Applicable Services. Except As Set Forth Herein Or In Any Statement Of Work That Expressly Amends Seller's Warranty, And Subject To Applicable Law, Seller Makes No Other, And Expressly Disclaims All Other, Representations, Warranties, Conditions Or Covenants, Either Express Or Implied (Including Without Limitation, Any Express Or Implied Warranties Or Conditions Of Fitness For A Particular Purpose, Merchantability, Durability, Title, Accuracy Or Non-Infringement) Arising Out Of Or Related To The Performance Or Non-Performance Of The Services, Including But Not Limited To Any Warranty Relating To Third Party Services, Any Warranty With Respect To The Performance Of Any Hardware Or Software Used In Performing Services And Any Warranty Concerning The Results To Be Obtained From The Services. This Disclaimer And Exclusion Shall Apply Even If The Express Warranty And Limited Remedy Set Forth Herein Fails Of It's Essential Purpose. Customer Acknowledges That No Representative Of Seller Or Of It's Affiliates Is Authorized To Make Any Representation Or Warranty On Behalf Of Seller, Any Of It's Affiliates That Is Not In This Agreement or in a statement of work expressly amending seller's warranty.

Seller Will Not Be Responsible For And No Liability Shall Result To Seller Or Any Of It's Affiliates For Any Delays In Delivery Or In Performance Which Result From Any Circumstances Beyond Seller’s Reasonable Control, Including, But Not Limited To, Product Unavailability, Carrier Delays, Delays Due To Fire, Severe Weather Conditions, Failure Of Power, Labor Problems, Acts Of War, Terrorism, Embargo, Acts Of God Or Acts Or Laws Of Any Government Or Agency. Any Shipping Dates Or Completion Dates Provided By Seller Or Any Purported Deadlines Contained In A Statement Of Work Or Any Other Document Are Estimates Only.


Disclaimer


No Warranty, Express Or Implied, Is Made By SM America Shop, Other Than What Is Provided In Above Warranty Section. SM America Shop Disclaims Any Liability For Product Defect Claims That Are Due To The Misuse, Improper Selection Or Misapplication Of The Product. SM America Shop Is A Distributor, And Not A Manufacturer Of Products. Accordingly, Any Warranty Of Quality, Merchantability Or Fitness For A Particular Purpose Is That Of The Manufacturer Only And Not That Of The SM America Shop Company. SM America Shop Agrees To Use Commercially Reasonable Efforts To Cause It's Manufacturers To Furnish Products That Will Be Free From Defects In Material And Workmanship, Will Be Free From Patent Infringement, Will Be Merchantable. Should The Product Fail To Meet Any Manufacturer Is Warranty, Then Upon Notification Thereof And Substantiation That The Product Has Been Stored, Installed, Maintained And Operated In Accordance With Manufacturer Is Recommendations And Standard Industry Practice, SM America Shop Shall Assist Buyer In Obtaining Suitable Repair Or Replacement, Or Other Remedy, As Provided In The Applicable Manufacturer’s Warranty Limitation Of Liability In No Event Will Either Party Be Liable For Any Special, Indirect, Incidental, Consequential Or Exemplary Damages In Connection With Or Arising Out Of This Agreement, Including, But Not Limited To, Damages, Injuries To Persons, Property, Loss Of Profits, Loss Of Future Business, Reputation, Whether Based On Tort, Breach Of Contract Or Other Basis, Even If There Has Been Warnings Of The Possibility Of Such Damages. In No Event Will SM America Shop Is Direct Damages Exceed The Purchase Price Of The Product.


Warranty Product Return


Before Returning Any Product, Customer Shall Write, Email, Or Call SM America Shop With Proper Proof Of Purchase By Providing The Date, The Original Invoice Number, The Stock Number, And Description Of The Defect. Proof Of Purchase Is Required In All Cases.


Fabrication


In The Event That SM America Shop May Offer Products Manufactured Or Assembled To A Customer’s Certain Specifications, For Example, A Sale Involving The Fabrication Of Any Products Fabricated By SM America Shop, Including But Not Limited To Hose Or Fluid Power Products, The Specifications For Such Fabrications Shall Be The Sole Responsibility Of The Buyer. SM America Shop Is Not Responsible For Verifying Or Confirming The Accuracy Of Specifications Provided By A Customer To SM America Shop For Our Fabricated Custom Products.


SM America Shop IS LIMITED WARRANTY TERMS INCLUDED IN THESE TERMS AND CONDITIONS DO NOT APPLY TO CUSTOM PRODUCTS. THE PRODUCT WARRANTY PROVIDED BY THE MANUFACTURER AND / OR SUPPLIER WILL BE CUSTOMER'S SOLE REMEDY, AND ALL OTHER WARRANTIES ARE DISCLAIMED ABOVE.


All Custom Products Are Sold On “As Is” On A “Sale Is Finial” Basis Only, And No Cancellations, Returns, Refunds Or Credits Are Allowed.


Please Look At “ Terms Of Sale ” For Additional Information.
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